If the vehicle or driver you reserved is not at the location mentioned on the voucher, please first contact the transfer partner. The number for the transfer partner can be found on the voucher. In the unlikely event that the transfer partner does not answer your call, you can call our emergency number. The phone number is printed at your voucher. Please be patient and allow the driver at minimum 20 minutes to arrive. Before leaving the pickup point, you need to let us know. We will try to resolve your problem as soon as possible by contacting the transfer partner. If that is not possible, we will try to find and book alternative transportation for you. Should this not be possible at all, we will refund your money in the next days. Please note, if you have a problem, always call us so we can look for a solution and you cannot solve it with the transfer partner, please let us know. If you call us later or send us an email after the event, we won't be able to assist you anymore. Complaints must always be reported within 14 days, otherwise it can not be processed anymore.