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Before you book
Do you charge extra for debit or credit card payments?
Will anyone else be travelling in the vehicle I book?
My company requires an invoice, can you supply one?
What luggage entitlement will I have?
What vehicle-categories do you offer and what are the differences?
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After you've booked
Where will I meet the driver when I arrive?
My group size has changed. Can I choose another vehicle?
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
How about refunds?
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During your trip
What to do if the vehicle I booked doesn't show up?
What if my luggage is lost on arrival and I will be late for my transfer?
After your trip
I left an item of luggage on the vehicle. How do I get it back?
Who should I contact, if I have comments or suggestions to make?
Can I call customer support by phone?